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Remote Support |
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Click
here for Remote Tech Support
from Jay or other techs
Click
here for Remote Tech Support
from John Clancy
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OffsiteIT has several support service offerings that combine
to provide comprehensive IT support. Comprehensive support includes
help desk services and onsite support. OffsiteIT provides access
to these services as part of our comprehensive support plan. Because
each client is unique, one size doesn’t fit all. Therefore,
we give you the power to choose which solutions meet your needs.
The following three options can be used individually or collectively
depending on your needs. Before any work can be done to your network,
it is essential that we understand the components of your infrastructure.
In order to do this, we will conduct a free onsite audit of your
network. This step is the baseline for all network work. The audit
will identify potential bottlenecks, vulnerabilities, and mis-configured
applications. A server audit will:
- Provide “best practice” recommendations
- Security and permission settings
- Hardware configuration settings
- Networking protocol configuration settings
- Backup job process and rotation information
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Why Use OffsiteIT |
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The hidden cost of lost time and productivity due to technical problems is the single largest expense of business technology. |
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With OffsiteIT you have the benefits of a fully staffed IT department, at a tiny fraction of the cost - and for much less than it's costing you to function without qualified IT support. We are at your service 24 hours a day, 365 days a year. When you do have a problem, there's just one number to call, any time of day or night. |
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Our services
are both proactive and reactive |
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On the proactive side: We remotely monitor
the critical aspects of every system's security and performance around
the clock, allowing us to anticipate and correct many issues before
they occur. |
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We help with all your technology purchases, assuring that you get everything you need (and nothing you don't), all at the lowest prices. |
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When a problem does occur, we're always there to help |
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All of our technicians are highly trained and certified, typically in multiple technologies, and they're especially talented at working with people who would rather remain non-technical. |
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We can remotely take control of an unruly PC or server. This frees your employee from wrestling with the problem, the risk of making it worse, and the tedium of the "now do this and tell me what happens" approach you get with ordinary telephone support. |
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We'll arrive on site as needed and stay there until the problem is fully resolved. |
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