How many memberships
do I need?
A separate membership is required for each computer,
laptop and service in your organization. You do not
need additional memberships for printers, PDA’s,
firewalls, etc.
What if I want somebody to come to my office instead
of supporting me over the Internet
or phone?
To keep our prices low, we try
to solve all problem over the phone
or via the Internet, first. If these
options are unsuccessful, them we will send one of
our technicians on-site or, if you plan allows for
it, we will allow you to work with a consultant in
the area who can assist you.
I don't have a dedicated
Internet connection; can I still
be a customer of Subscription Support?
No, that is not possible. To keep our prices low,
we must attempt to solve most problems via the Internet
using remote control software that allows us to work
on your computer system while you watch. Without an
Internet connection, we cannot provide the necessary
services.
I can’t afford
to spend any additional money, but
I would still like to work with OffsiteIT, how can I access OffsiteIT’s
services?
OffsiteIT has support plans in place that can grow
as your organization grows. By starting out small and
adding services over time, your IT support needs will
always be met by OffsiteIT and you will begin to
build an long-term relationship with our organization.
What software do you
support?
OffsiteIT will support all Microsoft products, including
the latest releases and legacy systems, and most other
software products commonly used by small businesses.
What hardware do you
support?
We offer limited support for any hardware. What that
means for you is we do not do hardware repairs. We will,
however, diagnose hardware problems and work with the
hardware manufacturer on your behalf in the case of warranty
repairs. If a piece of hardware is not under warranty
we will assist you with purchasing new hardware or in
having your hardware repaired by a OffsiteIT partner.
I'm skeptical
that OffsiteIT can give me the support I need over the
Internet.
We consistently solve over 80% of our user issues over
the Internet. We are so sure of our abilities that we
offer a guarantee. If you are still skeptical, then put
us to the test and see how we do! Ask a representative
for details.
Explain the Remote Control service — Is my
information safe?
It's extremely safe. At OffsiteIT, we use remote control
software that allows us to take control of your computer
as if we were sitting right at your desk. To use the
software on your computer, we must get your permission each
and every time. We cannot connect to your computer
unless you accept a link that we send you each time you
want support. You can close the link any time you want
to. You stay in charge. That way you can feel safe that
we can't do anything to your computer when you aren't
watching our every move.
OffsiteIT
vs. Your Current IT Support |
Why should I use this service
over a traditional hourly consulting service?
Hourly consulting is typically very expensive. OffsiteIT combines the best IT management tools and practices
with the highest level of customer service. We actively
monitor and manage the health of your network, many times
solving problems before they have an impact on your business.
This is done on a very affordable flat fee basis.
We have a friend that took a couple of computer
classes while in college that we call when we want computer help;
why shouldn't we just stick with that?
Often, many small businesses use a friend or part-time
employee to try to manage their computer systems. All
too frequently, these people aren't up to date with the
latest technologies or solutions, move on to full time
jobs, or are unavailable when you need them, bringing
your business to a standstill. OffsiteIT is an affordable
solution that allows you to contact our experienced,
expert team 24 hours a day, 7 days a week.
How will
OffsiteIT help my business
and employees perform better?
Many small businesses and nonprofit organizations don’t
have reliable technology assistance or they avoid using
it because of expensive consulting fees. Those same businesses
and organizations often feel like they have no where
to turn. OffsiteIT allows your employees to get training,
along with our support service, when they need it for
an affordable monthly fee.
How does
OffsiteIT’s service differ from my in-house IT support or a traditional
hourly consulting service?
OffsiteIT combines the best IT management tools and
practices with the highest levels of customer service
backed by the resources of a complete IT team. Whether
OffsiteIT is a complement to your existing IT support
or your fully dedicated IT department, OffsiteIT will
proactively monitor and manage the health of your network,
solving problems before they have an impact on your business.
Why did you develop
OffsiteIT?
Small businesses without a dedicated IT department often
have a hard time getting consistent, reliable advice
and support for their computer systems. OffsiteIT provides
all of the services your business needs, on a 24/7 basis,
at a very affordable rate. The small to medium size business
community can now outsource their IT needs just like
outsourcing payroll, or recruiting services.
How will OffsiteIT help my business and employees
perform better?
Many small businesses and nonprofit
organizations don’t
have reliable technology assistance or they avoid using
it because of expensive consulting fees every time they
need assistance. OffsiteIT’s membership allows
your employees to get the support and training they need,
when they need it, for a flat fee. Knowing that your
employees aren’t costing you money every time they
have a problem with their technology will allow them
to proactively get answers to the questions that may
be slowing their work performance. This practice keeps
your business from being dragged down by technology problems.
Do I
Really Need This Type of Service? |
Why shouldn't I just call the manufacturer
of my computer for help?
To most people, that
is the sensible thing to do. However, most people
who have tried this just get very frustrated. They
have to face long hold times, passing the buck to
another manufacturer, being charged $35 for every
call. OffsiteIT will immediately solve any problem
with your technology over the Internet or phone.
If we can't, we are local, so we can send one of
our technicians over at your earliest convenience
to take care of it in person.
Is OffsiteIT equipped to handle
the unique needs of nonprofits?
OffsiteIT’s objective is
to build long-term relationships with
our clients and to build trust by aligning
our goals with that of our clients. We
have worked with many nonprofit organizations
to ensure that they are maximizing technology
to benefit their business. We can arrange
for you to discuss this with some of
clients who operate non-profit organization.
Our organization has
individuals with varying degrees of technology experience, how is
OffsiteIT equipped to handle this?
OffsiteIT has assembled a technology team that includes
not only experienced, but friendly technicians whose
focus is customer service and issue resolution. Our team
is equally patient when working with inexperienced people
or with your highly experienced technology-inclined employees.
When speaking with a OffsiteIT technician, all questions
are good questions.
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