OffsiteIT has partnered with Everdream® to offer each client the Everdream® Control Center (ECC) which provides both historical and daily, real-time views on all updates, service requests and asset information. This service provides you with a tool that makes available information about what you have and how we can manage your assets, together.

Online Case Reporting

You will be granted access to our online case management system, giving you a complete overview as to how your employees are utilizing OffsiteIT's services to solve their issues.

Online License Management

OffsiteIT’s partnership with Everdream® allows you to track your assets online so that you can be assured your business remains in compliance with licensing laws.

OffsiteIT will perform a periodic PC Tune-up on your computer and we will make sure you have all of the current service packs and patches to keep your system healthy.

If you ever have problems with your Internet Service Provider, we will fight the layers of customer support bureaucracy on your behalf so you don't have to.

We will assist you with communications with your web hosting provider to ensure you get the services you need.

OffsiteIT will proactively supervise your event logs to ensure that warnings and other signs of trouble are taken care of before they affect your system’s health. Through sophisticated web based monitoring tools OffsiteIT engineers are alerted to critical issues as they occur.

Depending on your business needs OffsiteIT will determine the correct log maintenance schedule for your server. This process of maintaining your log files reduces your storage needs, increases your server performance and reduces the risk of downtime.

OffsiteIT monitors your drive space to assist each client with capacity planning to optimize your storage constraints. Through the use of this web based central console OffsiteIT will notify you directly to either remove files or add additional storage prior to it adversely affecting your business.

You have invested in hosting MS Exchange in house and like most businesses, your email is essential to your company. OffsiteIT will actively manage your email queues to make sure both inbound and outbound mail is flowing properly. Simultaneously, OffsiteIT is monitoring your exchange services for responsiveness to ensure your mail is functioning properly. If your email system fails, OffsiteIT’s automated monitoring will have your email flowing within minutes. A second back-up system will operate if the monitoring system fails. OffsiteIT has engineers on call around the clock to log into your system to restore your email services

Your knowledge and history are two of your largest assets. OffsiteIT will review your backup needs and make recommendations about the best procedures to protect your business. With a robust backup routine in place OffsiteIT will monitor and maintain your backups on a daily basis. OffsiteIT will make certain that daily backup jobs are running, will monitor logs and investigate critical errors. In the event of data loss, OffsiteIT will be there to restore your data and will ensure business continuity.