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24/7 Support |
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Support Services |
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On-site support is an essential component of a full
support package. Although technology has become extremely sophisticated
and many issues can be solved over the phone, it hasn’t evolved
enough to allow everything to be done remotely. Therefore, on-site
support is still a required component of a comprehensive network
support solution. Having a technology partner that can dispatch technicians
when you need it gives your organization greater flexibility.
OffsiteIT offers five different on-site services to assist you.
- Recurring onsite support
- Time and materials
- Rapid response
- Project based assistance
- Emergency response
By using both our internal staff and our network of service providers,
OffsiteIT is able to deliver the expertise necessary to successfully
address your on-site needs.
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Recurring Onsite Support |
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OffsiteIT’s recurring onsite service is an
integral component within our comprehensive support package. This
service is provided to our customers for a fixed monthly fee. Recurring
Onsite support can help organizations of any size. For small companies,
it is a cost-effective alternative to hiring dedicated IT support
personnel. Recurring onsite support is also good for medium-sized
companies that need to augment their in-house support staff, but
don’t have enough work to justify a full-time employee. All
of our technicians are trained on the newest technology and backed
by a OffsiteIT guarantee.
Features
- Comprehensive support package
- Qualified support personnel
- Access to multiple experts in a variety of IT disciplines
Benefits
- Solve problems that can’t be resolved remotely or over
the phone
- Scheduled network maintenance
- Eliminate issue pile ups
- Freedom to choose how long and how often
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Unlimited Phone Support |
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Help from a real person is always available.
Call our toll free line 1-866-VCTO-ORG (1-866-828-6674) and
you'll be in touch with your dedicated support representative whenever
a computer related question arises. Whether you are seeking desktop
support or you have a server that is flashing a blue screen, you
are just a call away from support. |
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Unlimited Remote Control Support |
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Save time and trouble by using our secure "remote control" software to invite OffsiteIT to your office. Within seconds an OffsiteIT technician has the ability to take control of your desktop and either through an online chat or a phone call you can walk a technician through your problem or question while you watch them work. Over 80% of support issues are resolved with a “remote session”. |
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Unlimited On-site Support |
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Should you need onsite assistance, we will dispatch a technician to your location. |
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Emergency After Hours Support |
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Unexpected things can happen at unexpected times and sometimes
at the very worst time. It is this rare incidence that inspired OffsiteIT to create the emergency response service.
Emergency response can be used when mission critical applications
or programs fail. OffsiteIT offers a 4-hour or less response time
guarantee for accepted calls.
Features
- Reactive alarm service
- Use for down servers, system failures
- Unavailable application(s)
- Use when departments go down or applications fail
Benefits
- To get your business and employees up and running as soon as
possible
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Rapid Response |
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The rapid response guarantee is made possible by our
network of service providers and is priced the same as OffsiteIT’s
standard time and materials rate.
Features
- Immediate issues that require quick resolution and can’t
be resolved remotely or over the phone
- Down server, blue screen, etc. with no support contract
- Quick and reliable computer and network assistance
- Guaranteed certified engineers
Benefits
- Decrease downtime
- Decrease profitability loss
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Service Availability Monitoring |
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We'll monitor the
key services on your network to ensure their availability to your
business. If something isn't working properly, we'll most likely know
before you will. |
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