How many memberships do I need?
A separate membership is required for each computer, laptop and service in your organization. You do not need additional memberships for printers, PDA’s, firewalls, etc.

What if I want somebody to come to my office instead of supporting me over the Internet or phone?
To keep our prices low, we try to solve all problem over the phone or via the Internet, first. If these options are unsuccessful, them we will send one of our technicians on-site or, if you plan allows for it, we will allow you to work with a consultant in the area who can assist you.

I don't have a dedicated Internet connection; can I still be a customer of Subscription Support?
No, that is not possible. To keep our prices low, we must attempt to solve most problems via the Internet using remote control software that allows us to work on your computer system while you watch. Without an Internet connection, we cannot provide the necessary services.

I can’t afford to spend any additional money, but I would still like to work with OffsiteIT, how can I access OffsiteIT’s services?
OffsiteIT has support plans in place that can grow as your organization grows. By starting out small and adding services over time, your IT support needs will always be met by OffsiteIT and you will begin to build an long-term relationship with our organization.

What software do you support?
OffsiteIT will support all Microsoft products, including the latest releases and legacy systems, and most other software products commonly used by small businesses.

What hardware do you support?
We offer limited support for any hardware. What that means for you is we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. If a piece of hardware is not under warranty we will assist you with purchasing new hardware or in having your hardware repaired by a OffsiteIT partner.

I'm skeptical that OffsiteIT can give me the support I need over the Internet.
We consistently solve over 80% of our user issues over the Internet. We are so sure of our abilities that we offer a guarantee. If you are still skeptical, then put us to the test and see how we do! Ask a representative for details.

Explain the Remote Control service — Is my information safe?
It's extremely safe. At OffsiteIT, we use remote control software that allows us to take control of your computer as if we were sitting right at your desk. To use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. You can close the link any time you want to. You stay in charge. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move.

Why should I use this service over a traditional hourly consulting service?
Hourly consulting is typically very expensive. OffsiteIT combines the best IT management tools and practices with the highest level of customer service. We actively monitor and manage the health of your network, many times solving problems before they have an impact on your business. This is done on a very affordable flat fee basis.

We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?
Often, many small businesses use a friend or part-time employee to try to manage their computer systems. All too frequently, these people aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, bringing your business to a standstill. OffsiteIT is an affordable solution that allows you to contact our experienced, expert team 24 hours a day, 7 days a week.

How will OffsiteIT help my business and employees perform better?
Many small businesses and nonprofit organizations don’t have reliable technology assistance or they avoid using it because of expensive consulting fees. Those same businesses and organizations often feel like they have no where to turn. OffsiteIT allows your employees to get training, along with our support service, when they need it for an affordable monthly fee.

How does OffsiteIT’s service differ from my in-house IT support or a traditional hourly consulting service?
OffsiteIT combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether OffsiteIT is a complement to your existing IT support or your fully dedicated IT department, OffsiteIT will proactively monitor and manage the health of your network, solving problems before they have an impact on your business. 

Why did you develop OffsiteIT?
Small businesses without a dedicated IT department often have a hard time getting consistent, reliable advice and support for their computer systems. OffsiteIT provides all of the services your business needs, on a 24/7 basis, at a very affordable rate. The small to medium size business community can now outsource their IT needs just like outsourcing payroll, or recruiting services.

How will OffsiteIT help my business and employees perform better?
Many small businesses and nonprofit organizations don’t have reliable technology assistance or they avoid using it because of expensive consulting fees every time they need assistance. OffsiteIT’s membership allows your employees to get the support and training they need, when they need it, for a flat fee. Knowing that your employees aren’t costing you money every time they have a problem with their technology will allow them to proactively get answers to the questions that may be slowing their work performance. This practice keeps your business from being dragged down by technology problems.

Is OffsiteIT equipped to handle the unique needs of nonprofits?
OffsiteIT’s objective is to build long-term relationships with our clients and to build trust by aligning our goals with that of our clients. We have worked with many nonprofit organizations to ensure that they are maximizing technology to benefit their business. We can arrange for you to discuss this with some of clients who operate non-profit organization.

Our organization has individuals with varying degrees of technology experience, how is OffsiteIT equipped to handle this?
OffsiteIT has assembled a technology team that includes not only experienced, but friendly technicians whose focus is customer service and issue resolution. Our team is equally patient when working with inexperienced people or with your highly experienced technology-inclined employees. When speaking with a OffsiteIT technician, all questions are good questions.

top